Complaints And Feedback
Customer Complaints Policy Summary
SISS is dedicated to providing excellent customer service and maintaining a healthy customer relationship at all times. We have a Complaints Policy to ensure all complaints are handled as efficiently as possible.
As a customer of ours you are entitled to make a complaint anytime you are not satisfied with our service . The following outlines our policy and procedures of handling a verbal or written complaint .
Summary
We aim to resolve complaints as soon as possible. Please call or email our customer services and we will do our best to fix any issues you may have with our service as soon as possible.
Our Responsibilities
- To provide an efficient, fair and structured mechanism for handling complaints.
- To provide our customers with access to the complaints handling process, including customers with health issues and special needs.
- To keep customers informed with the progress of their complaint and the expected timeframe of a resolution.
- Quarterly review of our complaints so that we improve our standard of customer service.
Handling Your Complaint
- Upon receiving a complaint, we acknowledge your matter via email within 2 business days.
- If a complaint is urgent, we prioritize the complaint and attempt to resolve it within 2 business days. If we cannot, we will explain the reasons for taking longer.
- We keep you informed of the progress of your complaint, proposed actions and the expected time frame for a resolution.
- Our aim is to resolve complaints in a timely manner, and we generally aim to resolve a matter within 28 business days.
Customer Complaints Service No: +61439582656
Email: [email protected]